In this page, we will to tell you about Shipping Policy at MoonCraft Store.
Shipping Fee & Time
We take orders online and can ship anywhere for our customers.
Specific shipping costs will be as follows:
For Global (international)
We will charge shipping fee is $20 for 1 product / 1 order
For each additional product in the same order, we will charge 5$ for 1 product
For example:
- If you order 1 product for 1 order, the shipping fee will be 20$.
- If you order 2 products for 1 order, the shipping fee will be 20$ + (5 * 1) = 25$.
- And if you order 3 products for 1 order, it will be 20$ + (5 * 2) = 30$
For Vietnam (domestic)
We will free-shipping to all customers (Vietnamese or foreign customers) if they receive the goods anywhere in Vietnam.
Once your order is ready, we’ll ship it out to you. Shipping times will vary depending on your location, typically 3 to 12 business days for international shipping, and 2 to 3 days for domestic shipping. You’ll receive a tracking number so you can follow your package’s journey.
Communication
We’ll keep you updated throughout the process. You’ll see order status on your order
Returns & Exchanges
We cannot accept returns or exchanges unless there is a defect in craftsmanship, or damaged during shipping. If you have any concerns about your order, please contact us within 7 days of receiving it.
You can read our specific Order, Return, Refund Policy here
Thank You
We appreciate your understanding and patience. Your support allows us to continue creating beautiful and unique pieces just for you!