This is FAQ page of MoonCraft shop. Please read our FAQ before sending us a message.
Yes, we have basic sizes available from S to 3XL.
With our instant online tailoring service, we provide a sample of measurement guidelines attached in the short description under each product. You can follow these guidelines to take accurate measurements for yourself. Alternatively, for a simpler process, feel free to contact us directly via our hotline for personalized assistance.
For products with standard sizes (S, M, L, etc.), you simply select the product and size, then proceed to payment as usual.
For the online instant tailoring service, you can select the product and the instant tailoring service to add to your cart. Afterward, take the necessary measurements, proceed to payment, and include your measurements in the notes section.
Alternatively, for a simpler process, feel free to contact us directly via our hotline for personalized assistance.
For shipping, you will need to cover a small shipping fee. The shipping fee will be automatically added during the ordering and payment process.
The instant tailoring process takes approximately 2 working days, after which we will ship the product immediately.
- If you are in Vietnam, the delivery time will be around 2 days.
- If you are overseas, the shipping time depends on the destination country and will range from 3 to 15 days.
For example:
- Nearby countries such as Singapore or South Korea usually take about 3 to 5 days.
- For countries like the USA, shipping typically takes around 1 week, and it’s similar for EU countries.
We are currently using PayPal as our payment gateway. Therefore, you have two payment options with this gateway:
- If you have a PayPal account, simply log in and complete the payment when the payment gateway pops up.
- If you don’t have a PayPal account, when the payment gateway pops up, select the option to pay with a credit/debit card.